The Soltius Support is based on “near site” methodology. We believe that clients should be able to meet and talk to our support staff if required. This clears the frustrations of remote support where emails and telephones make communication difficult.
Using our S.A.M.S. methodology we can quickly bring companies into our support structure. The Soltius support team works collaboratively with established SAP users, offering an innovative and flexible service that includes mentoring and thought leadership to ensure you are leveraging maximum value from your SAP infrastructure.
Our support solutions complement our implementation services, ensuring new SAP users receive reliable end-to-end service from one of the Middle East’s most experienced implementation partners.
With our dedicated resources, regular staff development and training, and a high level of investment in hardware and software, the Soltius Support Centre is a safe pair of hands for your business.
Used by Soltius as a strategic tool for supporting customer systems, SAP Solution Manager gives you an invaluable monitoring service for any SAP landscape.
A centralised, robust toolset for distributed systems, SAP Solution Manager is a systems monitoring tool for all current and future SAP landscapes that can support non-SAP systems as well.
Our support team is experienced in the use of SAP Solution Manager for system monitoring and Early Watch Alert reporting. Ongoing investment by Soltius in research and development of this product helps to reduce the cost of undertaking routine support services. And our commitment to SAP Solution Manager means we can continue to free up resources to leverage others areas of the systems for our clients.